11 Jun 2007

CCTV to monitor activities of civil servants

by | posted in: Beliefs, Customer Service, Employee Engagement, Leadership | 0

In Terengganu the government installed several closed-circuit television cameras (CCTVs)at undisclosed spots “focusing on workstations of the state government departments and agencies, which occupy the building.” It is about monitoring, if the governmental servants do their work. If they don’t … Continued

9 Jun 2007

Trusting your boss – or not?

by | posted in: Emotional Mastery, Employee Engagement, Leadership | 0

A new study by Leadership IQ reveals frightening data, at least for the US. “Only 20% of people strongly trust the top management of their organization. 36% moderately trust their top management, while the remaining 44% range from not trusting … Continued

21 Jan 2007

Jelapang toll plaza, behaviours and change

by | posted in: Beliefs, Customer Service, Emotional Mastery | 0

I came back from a short trip to Perlis. My mind was in a curious state of mind, since just last week, there was another accident on the infamous Jelapang Toll Plaza station. “The Jelapang toll plaza has seen 142 … Continued