In Terengganu the government installed several closed-circuit television cameras (CCTVs)at undisclosed spots “focusing on workstations of the state government departments and agencies, which occupy the building.”
It is about monitoring, if the governmental servants do their work. If they don’t loiter or lepak. To avoid sexual harrassment. To see, if they are working and not gossiping, away from the stations. As such, to avoid office politics.
That is what is attributed to State Secretary Datuk Mokthar Nong and quoted in The Star
I think that the installation of CCTV shows:
– The lack of trust of Datuk in his employees – hey, improve the recruitment process and hire only those that you can trust!! Or ask – do those civil servants trust your leadership style?
– A belief that civil servants loiter – you see it when you believe it. No CCTV will be able to take away the belief, only Datuk himself can change his perception
– The installation of a culture where social bonds vanish. There are office politics and office politics. One is positive, and supports the development of a warm culture, where people like to work and become friends. It is not just about working, it is also about living in an aspiring working environment. The other is gossiping, and bad-mouthing. Something that I don’t endorse.
My honest opinion? Build a work culture that inspires employees and drives them to performance, respect your employees because respect develops trust, and save the money for a CCTV!
In our trainings, and in coaching, we explore the idea of how people develop rapport and trust. Rapport can lead to trust but does not guarantee trust. But without rapport, you won’t reach trust at all. The installation of a CCTV shows that there is no trust, or even rapport between different departments. How can one expect civil servants to engage customers, when they don’t have a working environment that supports their own internal values and aspiration? There is a clear correlation between employee engagement and customer satisfaction!!
Andreas is the founder of Asia Mind Dynamics and a certified trainer of internationally recognised certification programmes:
- Neuro Linguistic Programming (NLP) with the American Board of Neuro Linguistic Programming (ABNLP),
- NLP Coach Training with the Coaching Division of ABNLP,
- The Words That Change Minds -Language and Behaviour Profile of which he also is one of 17 Global Master Trainers
- Creating Your Future Coaching™ Techniques at the Masters Level with the International Timeline Therapy Association
- Hypnosis with the American Board of Hypnotherapy (ABH)
- Master Trainer with the International Association of Counsellors and Therapists (IACT).
We also train companies to achieve higher performance especially through our signature programmes on Leadership, Sales and Advanced Communications.
To find out more about us or our programme and what makes us so very different as trainer and coaches, send an email to andreas.dorn AT gmail.com or contact us at +6012 287 5048.