Client Management Conference and communication via Facebook

I was speaking at a conference called Client Relationship Management, Retention and Acquisition.

As usual, I spoke about Neuro Linguistic Programming (NLP) and how behaviours and values impact how companies and the individuals work inside deal with customers.

My topic was “Transforming the Client Relationships through Neuro Linguistic Programming (NLP).

So it was very different from other topics as it is not technical. I strongly believe that anybody, or any companies, can start to transform their relation with customers by knowing how the customer or client ticks.

Think about it – doesn’t any customer relation start inside the mind of people? And how they relate to each other?

Aside of my topic, there were the technical topics on CRM, but also the learning on softskills. Right now, I am listening to values creation inside a company. Ask yourself, what is the mindset of your employees running your organisation – yes, they run your organisations.

Do they see themselves as employee or as a CEO running their life, their job, their career. How do they look or speak about your organisation? Where do you want to be in your organisation in 12 months, 3 years or 5 years from now? Still at the same job (which probably means that you lost your drive and on your way out), or totally different job tasks, different company, may be even in your own company.

Now, the interesting part is that participants, such as me, started to use FAcebook to communicate with each other about the conference. While the entries were kind of joking, it was interactive, and partially related to the topic.

Now imagine the possibilities. We can check out if, what the speaker says, is verifiable. We talk about the speaker’s topic. We might mention his or her name.

It is instant marketing, instant communication.

What are people saying about you online?


Andreas is the founder of Asia Mind Dynamics and a certified trainer of internationally recognised certification programmes:

  • Neuro Linguistic Programming (NLP) with the American Board of Neuro Linguistic Programming (ABNLP),
  • NLP Coach Training with the Coaching Division of ABNLP,
  • The Words That Change Minds -Language and Behaviour Profile of which he also is one of 17 Global Master Trainers
  • Creating Your Future Coaching™ Techniques at the Masters Level with the International Timeline Therapy Association
  • Hypnosis with the American Board of Hypnotherapy (ABH)
  • Master Trainer with the International Association of Counsellors and Therapists (IACT).

We also train companies to achieve higher performance especially through our signature programmes on Leadership, Sales and Advanced Communications.

To find out more about us or our programme and what makes us so very different as trainer and coaches, send an email to andreas.dorn AT or contact us at +6012 287 5048.

You can also follow us on Twitter or find us on FaceBook.

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